Question 1

Who is Triad Trimlight?

Accepted Answer

Trimlight is the Nation’s first and foremost provider and installer of permanent LED lighting for homes and businesses, founded in 2010 with more than 320 locations across the US and Canada.

Triad Trimlight is a jointly owned and operated business by Trimlight of Lake Norman (2022) founder Jim Britland and Founder of Trimlight in Charlotte (2020), Charleston (2022), and Greenville, SC (2022), Bryan Taylor.

Question 2

What is Trimlight?

Accepted Answer

Trimlight is a permanent, programmable LED lighting system for your home or business. Trimlight is professionally installed and allows for holiday, landscape, and security lighting year-round! The lights are completely customizable through the Trimlight app, hardly noticeable during the day, and energy-efficient. We’re the most functional and versatile permanent lighting on the market.

Question 3

What can Trimlight be used for?

Accepted Answer

Trimlight can be installed on any structure, both residential and commercial, including patios and outdoor living spaces, movie theaters, parks, churches, restaurants, banks, etc. If you're a property owner looking for a great all-in-one solution or a business manager/owner looking to increase visibility and foot traffic to your location, Trimlight is for you!

Question 4

What are the benefits of Trimlight?

Accepted Answer

There are so many benefits of Trimlight! The first obvious benefit is permanence. Trimlight eliminates the need to pay for traditional temporary holiday lights, which gets very expensive year after year. It also eliminates the need to put lights up yourself, eliminating the risk of potentially harming yourself by climbing up on the roof and freeing up your time so you can spend it with family during the holidays. Another huge benefit is the aesthetic. With custom-matched channels and professional installation, these lights are designed to stay up year-round, fit within any HOA guidelines, and compliment the look of any home. Trimlight is the best value since users are able to use the system year-round, as opposed to four weeks out of the year. Manufacturer warranty, energy efficiency and reliable customer service are just a few more.

Question 5

Is this approved by my HOA?

Accepted Answer

If customers reside within an HOA, we’re happy to submit the required paperwork to your HOA on your behalf for approval. We've worked with hundreds of HOA’s across the nation and Trimlight is approved by nearly every HOA due to it’s sleek, professional design and installation. In fact, many HOAs hire us to install permanent holiday lighting on their entrances, clubhouses, and guard-gates! For approval for your specific HOA, please contact us with the name of your HOA and we will contact you regarding the next steps!

Question 6

How is Trimlight installed?

Accepted Answer

Our patented channel allows us to install our lights on any roofline or structure. We use recycled aluminum to prevent from rust or corosion and is enamel-baked to prevent from fading and chipping over time. This channel is color-matched to any existing trim color and is installed on the underside of the eave, behind the gutters and trim. This allows it to be practically invisible during the day and unnoticeable to those passing by!

Question 7

How do you control the Trimlight system?

Accepted Answer

Our app is extremely user- friendly and compatible with Android and Apple devices. The app comes with over 180 presets, preconfigured holiday patterns and daily timers, which is very helpful for those who are less tech-savvy. For those who want complete customization, users can also set custom sequences and make their own color combos. The beauty of our system is you can set it and forget it.

Question 8

How much energy will my lights use?

Accepted Answer

Hardly any! Each Trimlight bulb uses .6 watts of energy. A 200' house would then use 120-400 watts. That means you would have to run your Trimlight system for nearly 3-8 hours before you're billed $0.06 - $0.20! In comparison, incandescent Christmas lights use anywhere from 1000-1400 watts for the same amount of lights!

Question 9

How much does it cost? Do you have a minimum?

Accepted Answer

The cost to install our Trimlight system varies based on size and scope of your project (i.e. linear footage, architectural elements of the roof line, aerial equipment needed, etc.). Our minimum Trimlight installation is $2,000 with the front side of the average home typically in the $2,500-$3,500 range.

Landscape, Architectural, & String Lighting installations start at $2,000 with the average project typically in the $2,000-$4,000 range.

Event Lighting services have a $2,500 minimum.

We offer traditional payment methods as well as Same-As-Cash, Interest-Free Financing Options (with approved credit).

For an exact project quote, fill out the request form and we’ll get back to you right away!

Question 10

Do you offer any discounts?

Accepted Answer

We appreciate all the sacrifice and hard work that often goes unnoticed and offer a 10% discount to all active or retired military and first responders! For any other promotion or special event, follow us on Facebook and Instagram. Discounts may not be combined with other promotions, limit one discount per customer. As a general rule, prices are typically lower earlier in the year and increase throughout the year as staffing demands increase.

Question 11

I have questions regarding the usage of the app—how can I get help?

Accepted Answer

For detailed tutorial videos and troubleshooting guides, visit our Support page. If you still need assistance or in-person training, contact us at 843.400.3005 or at YourFriends@TrimlightCharleston.com

Question 12

What Happens if a Light Goes Out?

Accepted Answer

Charlotte Trimlight covers the labor on any manufacturer defective material for the first five years. After that, a per visit tech fee could apply depending on the nature of work needed. Currently, that fee is $75.

Question 13

If One Light Goes Out, Do They All Go Out?

Accepted Answer

‍The answer is sometimes. If the glitch or fault occurs within the RGB components then it will only affect that light. The light may turn a different color or shut off completely. If the glitch or fault occurs within the data wire of the affected light, it may affect all the lights after it in line. Either way it is a quick and simple repair, reach out to your local dealer and they will swap out the affected light which will correct any issue.

Question 14

How long does Trimlight last?

Accepted Answer

Trimlight comes with a Lifetime Product Warranty. The lifetime of Trimlight depends on how often it is being used. On average Trimlight will last between 20-30 years (assuming it is only used during nighttime hours). If Trimlight is constantly left on day and night, it will significantly reduce the lifetime of the lights.

Question 15

Can I Pair Trimlight To My Home Network?

Accepted Answer

‍Yes, the Trimlight system has the capability to be paired to your home network, however, keep in mind we cannot guarantee Trimlight will connect to your home network based on many variables outside our control such as type of router/modem, firewall settings, potential obstacles, interference from other devices, etc.

Question 16

Do you offer financing?

Accepted Answer

Yes! We have partnered with Wisetack to offer our customers multiple financing options. Offers are subject to approved credit and can include up to 36 months* same-as-cash, interest free options.

Wisetack even allows customers to apply directly through our electronic quote and compare options (usually with 3-6 different lengths and interest rate options)! Contact us for more information. Customers can even finance the entire project if they wish!

*All loans are subject to credit approval. Your terms may vary. Wisetack loans are issued by Hatch Bank, a California Industrial Bank. For example, a $1,000 purchase could cost $45.18 a month for 24 months, based on a 7.9% APR. See additional terms at wisetack.com/faqs.

Question 17

If I move, can I have the Trimlight system moved to my new home?

Accepted Answer

‍Unfortunately you cannot have your existing Trimlight system removed and used again on another home. Trimlight is designed to be a permanent fixture on the home and the channel is specifically ordered to match the color, style and footage of your existing home so it would not meet the criteria to be utilized on another structure.

Question 18

Can I use Trimlight with both android or iphone?

Accepted Answer

‍Absolutely, the Trimlight app is designed to work with any iPhone or Android device. The app will also work with most Mac computer systems since they are app-driven. It will not work with PCs

Question 19

There are different types of white in lighting, what does Trimlight have?

Accepted Answer

With RGB lights, pure white uses a combination of red, green, and blue to create the color. Therefore, the pure white setting may appear to have a blue hue, some people see the hue and some do not. We recommend looking at pure white from the sidewalk or street before trying to adjust the setting. If you still want to take the blue out, you can go into the custom color setting, type in 255 in each box below the corresponding R-G-B. From there, slowly decrease the number in the blue category until you see a white light you like. You can also use google to search for lists of RGB codes for different white hues. The Trimlight app includes a standard warm white and standard cool white option as well as the ability to customize shades any way you’d like!

Question 20

Can I customize colors with Trimlight? If so, how?

Accepted Answer

Yes, from the color palette screen simply long press any color circle outside the gray line box and a window will pop up giving you the option to slide your finger through the color spectrum to a specific custom color or type in RGB codes for different color options. Then click OK and that custom color will be saved in that color circle.

Question 21

How do I or can I rename a saved pattern?

Accepted Answer

You can rename a save pattern by simply connecting to Trimlight app, press enter, then click on clock icon at bottom right. From there you will see a list of all current patterns. Swipe left on pattern you would like to rename and you will see an option appear to rename or delete the pattern.

Question 22

How do I perform a soft reset?

Accepted Answer

‍Simply locate the white Trimlight controller, unplug it for 1 solid minute, then plug back in. You can also cut power to the white controller by pulling out the green cube next to the blue or green light for 1 minute then plugging back in. This will clear any error codes in your controller without deleting any patterns or timers you have saved.

Question 23

If I unplug power to Trimlight, do I lose saved patterns/timers?

Accepted Answer

No, the Trimlight controller has a built in battery so all saved programs and timers will not be lost if the controller loses power. That being said, we always recommend keeping the Trimlight controller plugged in at all times unless performing a soft reset or hard reset.

Question 24

What is the "pair new device" button?

Accepted Answer

The "pair new device" button allows you to pair Trimlight to your home network. Keep in mind we cannot guarantee Trimlight will connect to your home network based on many variable outside our control such as type of router/modem, firewall settings, potential obstacles, interference from other devices, etc.

Question 25

How does your Lifetime Product Warranty work?

Accepted Answer

Trimlight provides an industry-leading lifetime product warranty. This warranty covers any components of the Trimlight system for the life of those components. When used properly the components in the Trimlight system should last 20 to 30 years. If the system is left on 24 hours per day this greatly diminishes the lifetime of the product. See your warranty guide for more information.

Question 26

Do you have a setting for warm white?

Accepted Answer

Yes, we have a preset for warm white on the custom color palette screen. Click on the color circle labeled WW which is the first circle on the second row. Is there another way to find and program custom colors? Yes, in addition to long pressing a custom color circle and dragging your finger across the color spectrum, you can also type in RGB codes directly into the boxes below the R-G-B settings. For a list of custom color RGB codes to input, use google to search for RGB color code charts.

Question 27

Can I set up a daily timer and calendar event on the same day?

Accepted Answer

Yes, you can, but we recommend not overlapping your daily timer with a calendar event. For example, you can create a calendar event for a holiday and set that to run from 7pm to 11pm. Then you could set a daily timer to come on from 11:01pm to midnight or even to 5am. As long as the timers to not overlap they will work correctly.

Question 28

How many patterns can I save in Trimlight app?

Accepted Answer

You can save up to 60 patterns in the Trimlight app. Once you go over that, you will receive a message that you have exceeded your pattern limit. At that point simply click on the clock icon at the bottom right. From there you will see a list of all current patterns. Swipe left on patterns you would like to delete and you will see an option appear to rename or delete the pattern.

Question 29

How many colors can I show at once with Trimlight?

Accepted Answer

This will vary based on the controller type you have. Our newest system, the Edge controller, offers almost limitless possibilities. Contact us for more details.

Question 30

How do they look during the day?

Accepted Answer

Trimlight’s patented channel system is designed to match the color of the roofline, blending in seamlessly to hide the wires from view. They lock the lights securely in place and they are hardly noticeable during the day.

Question 31

Where does controller box go?

Accepted Answer

Typically the Trimlight control box is mounted on an interior wall inside a garage or under a carport. The Trimlight system simply plugs into a regular outlet.

Question 32

Do diodes fade in the sun?

Accepted Answer

Typically, LED diodes with lenses can become faded or damaged due to constant sun exposure over time. However, Trimlight’s residential lighting has no lens or covering, just the direct LED shows out of the channel, which means Trimlight LEDs will not fade, get cloudy or become discolored over time like many other exterior LEDs. Furthermore, Trimlight residential LEDs face down and below the channel which further protects them from constant sun exposure.

Question 33

Can I turn them on/off when away from home?

Accepted Answer

With Trimlight’s user friendly app, you can pre-program your lights to turn on and shut off on specific days and times. This allows you to set up any lighting schedule you want so you don’t have to worry about it while you are away on business or vacation. You can also set your system up to specific dates and patterns for holidays, sporting events or any special occasions months in advance. With Trimlight, you can set it and forget it.

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